Shipping Policy

Last Updated: September 2026

At Diwali Crooks, we want your festive shopping experience to be simple and hassle-free. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Once your order is successfully placed, we begin processing it as soon as possible.

Orders are generally processed within [1–3 business days]. Processing times may vary during weekends, public holidays, festive seasons, or periods of high order volume.

You will receive relevant order and shipping updates using the contact details provided during checkout.

2. Shipping & Delivery

We currently offer delivery to eligible locations across India.

Estimated delivery time may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

The estimated delivery timeline, if applicable, will be shown during checkout or communicated through your order updates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any promotional free-shipping offer will be subject to the terms mentioned on our website or during checkout.

4. Order Tracking

Once your order has been shipped, you may receive tracking information through the contact details provided during checkout.

You can use the tracking information to follow the status of your shipment.

5. Delayed or Lost Orders

While we work with delivery partners to ensure timely delivery, unexpected delays can sometimes occur due to weather, transportation issues, high order volumes, incorrect address details, or other circumstances outside our control.

If your order appears to be significantly delayed, please contact our support team with your order number so we can assist you.

6. Incorrect or Incomplete Address

Please make sure your shipping address, phone number, PIN code, and other delivery information are correct before placing your order.

Diwali Crooks may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible with your order details and, where applicable, photographs or other relevant information.

We will review the issue and guide you through the applicable resolution process.

8. Contact Us

If you have any questions regarding shipping or your order, please contact us through the details provided on our Contact Us page.

Diwali Crooks
LIGHT UP MOMENTS. 🪔